When you have ordered your goods you can cancel the order at any time before despatch without incurring any cost by phoning 01702 535696 or emailing sales@totalpapercrafts.co.uk. If the order has already been despatched then goods can be returned at your own expense for a refund of the value of goods only. You have 7 days after you receive the goods to let us know you are returning them, after 7 days we will consider you are happy with your purchase. In the rare event of faulty goods being received, these must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend goods are returned by Recorded Delivery to ensure signed receipt. This does not affect your statutory rights.

After placing your order you have a number of ways to pay for your order. We accept credit cards using an online secure payment, which records the details in a fully encrypted way. You can also pay by cheque making cheques payable to Total Papercrafts and sending it to:

Total Papercrafts

42 Seaview Drive

Great Wakering

Essex

SS3 0BE

We endeavour to send all orders the same day (except Saturdays and Sundays) if the order arrives before 2pm. We will email or phone you if there is any reason we cannot manage this.

Our online stock should be representative of our stock levels. If a product is not in stock you should not be able to order it, however mistakes do happen and we will resolve any out of stock issues to your requirements by quickly sourcing the missing item or refunding the cost of the goods immediately.

If any further information is required regarding our Terms and Conditions of Sale or about our web site please email us on info@totalpapercrafts.co.uk.

Thank you for your custom and happy shopping.